1. Processing and Dispatch

•Ready-to-Stock Items: Typically dispatched within2–5 business days.  

•Other Products/Pre-orders: Can take up to2–3 weeks for dispatch depending on the supplier or manufacturer.  

•Business Days: Processing only occurs Monday through Friday. Orders placed on weekends or holidays are processed the next business day.

2. Delivery Timelines

•Domestic Shipping: Once dispatched, delivery usually takes7–10 business days.  

•Express Options: Some ZipHub-affiliated vendors offer expedited shipping; however, these orders usually must be placed by12:00 PM (CT/local time) to ensure priority handling.

•Tracking: You will typically receive a tracking number via email once the carrier (e.g., UPS, FedEx, or local couriers) scans the package.

3. Shipping Costs and Restrictions

•FOB (Freight on Board): Many ZipHub vendors ship "FOB Shipping Point," meaning the buyer pays the shipping costs, which are added to the final invoice.

•Weight Limits: Items over150 lbs or those with irregular dimensions may be diverted tomotor freight (LTL) rather than standard ground shipping.

•P.O. Boxes: In most cases, ZipHub servicescannot deliver to P.O. Boxes; a physical street address is required.

4. Damaged or Lost Shipments

•Inspection: You are encouraged to inspect the package upon arrival. If damage is visible, you must note it on the delivery receipt before signing.

•Reporting Window: Most ZipHub-related stores require you to report defects or shipping errors within48 hours of receipt to qualify for a risk-free replacement